Returns & Exchanges

Effective Date: March 26, 2025

At YC Heritage, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and exchange guidelines below.

1. Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

• Returns and exchanges must be requested within 7 days of delivery.

• Customized or sale items are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

• Email us at [Your Email] with your order number and reason for return/exchange.

• Our team will review your request and provide further instructions.

• Once approved, ship the item back to us at the provided return address.

3. Refunds & Processing

• Refunds will be issued only for eligible returns, excluding shipping charges.

• Once we receive the item and inspect it, refunds will be processed within 5-7 business days to the original payment method.

• Exchanges will be processed based on availability. If the requested item is unavailable, you may opt for store credit.

4. Non-Returnable Items

• Items purchased during clearance or promotional sales.

• Custom-made or personalized products.

• Accessories and undergarments for hygiene reasons.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange for a replacement or refund at no extra cost.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Contact Us

For any return or exchange inquiries, reach out to us at:

📧 Email: [email protected]
📍 Address: Delhi

YC Heritage reserves the right to update this policy at any time. Please check back for updates.